Muhammad Qasim Hammad, PMP

IT Project Manager · PMO · IT Delivery Manager · BSS Platform Delivery & Systems Integration

PMP-certified IT project manager with nine years delivering telecom BSS platforms, systems integration and digital programmes across Pakistan, Qatar and Saudi Arabia. Currently leading BSS and Distribution delivery governance at Telenor Pakistan, now part of Etisalat e& Group.

9+ yearsIT delivery and PMO governance
15 channelsintegrated to a live CBS cutover
7 vendorsgoverned concurrently
€1M+CAPEX portfolio governed

Core competencies

Delivery & governance

Programme & project delivery

Ambiguous brief to operational launch. Scope, plan, execution and measured outcome.

PMO governance

RAID logs, dependency tracking, change control, executive reporting and decision-ready status.

Systems integration

Middleware, third-party platforms and multi-vendor coordination through live cutovers.

Vendor management

Deliverables, checkpoints, escalations and business sign-off across concurrent vendor relationships.

CAPEX & financial governance

Forecast against actuals, monthly consolidation and reporting to VP and C-level stakeholders.

Agile delivery

Backlog refinement, sprint planning, reviews, retrospectives and release readiness.

Experience

2016 – present

Assistant Manager

Telenor Pakistan · Etisalat e& Group

Dec 2023 – present · Islamabad

BSS & Distribution Solutions, IT Project Delivery and PMO. Delivery governance across BSS and distribution domains, including CAPEX tracking, vendor coordination, executive reporting and release readiness.

  • Led the CBS Upgrade middleware workstream through a January 2026 go-live, coordinating third-party integration readiness across 15 channels and multiple vendor teams. Telenor Go Getter Award, Q1 2026.
  • Delivered the Digital Distributor platform 15 days ahead of schedule through Agile sprint management and proactive RAID governance. Telenor Go Getter Award, Q2 2024.
  • Governed IT Development CAPEX across an enterprise technology portfolio, consolidating monthly forecast against actuals for VP and C-level stakeholders through Coupa.
  • Managed seven concurrent vendor relationships covering deliverables, checkpoints, escalations and business sign-off.
  • Coordinated JBoss middleware and third-party integration teams to hold channel stability through cutovers.
  • Drove delivery across distribution platforms including Apollo, MagicBox and Tracker, supporting retailer, franchise and supply-chain workflows.
  • Reduced the weekly executive reporting cycle from half a day to under 90 minutes by standardising status updates, RAID narratives and retrospective summaries with AI-assisted PMO workflows.

Project Manager

Veroke

May 2021 – Nov 2023 · Islamabad, delivering for Qatar and Saudi Arabia

Agile delivery and PMO governance for telecom and fintech clients across the Gulf, from requirements to go-live.

  • Delivered the Ooredoo Qatar FIFA World Cup 2022 Travel SIM integration in three weeks, enabling complimentary UrbanPoint access for subscribers and contributing a 4% subscription revenue uplift.
  • Managed end-to-end delivery for UrbanPoint Qatar with under 5% scope deviation on a three to four week sprint cadence.
  • Owned PMO governance across project plans, RAID logs, dependency tracking, escalations, budgeting and resource planning for a 15-person team.
  • Proposed a reusable SDK approach to standardise partner platform integrations and reduce repeated one-off integration effort.
  • Delivered healthcare IT projects integrating multiple medical centres and hospitals onto a single digital platform.

IT Project Coordinator

AirCod Technologies

Feb 2017 – Apr 2021 · Lahore

RF Engineering Projects. Coordinated delivery of RF and field operations tooling, bridging RF stakeholders and software teams.

  • Primary coordination point between RF stakeholders and software development teams, translating field requirements into tool enhancements.
  • Defined deliverables, resource requirements, work plans, testing readiness, release steps and acceptance criteria.
  • Led telecom IT projects applying Agile practice and SDLC delivery discipline.

RF Coordinator

AirCod Technologies

Sep 2016 – Jan 2017 · Lahore

  • Coordinated RF drive tests, field activities, reporting and end-user training. Improved reporting accuracy by reducing errors 30%.

Selected programmes

Delivered

Telenor Pakistan · Etisalat e& Group

CBS Upgrade — middleware workstream

Core billing and charging system upgrade taken through a live cutover. Coordinated third-party integration readiness across every customer-facing channel and multiple vendor teams, through the Etisalat e& integration window.

15
channels integrated
Jan 2026
go-live
Go Getter
award, Q1 2026

Telenor Pakistan · Etisalat e& Group

Digital Distributor platform

Distribution platform serving retailer, franchise and supply-chain workflows, delivered through Agile sprint management and proactive RAID governance.

15 days
ahead of schedule
7
vendors governed
Go Getter
award, Q2 2024

Ooredoo Qatar · via Veroke

FIFA World Cup 2022 Travel SIM integration

Travel SIM integration delivered against a fixed external tournament deadline, unlocking complimentary UrbanPoint access for inbound subscribers.

3 weeks
brief to launch
4%
subscription revenue uplift
<5%
scope deviation

Credentials

Certification & education
Project Management Professional (PMP)Project Management Institute · Credential ID 4186019
Code to Lead — RISEIBA Karachi, April 2026 · sponsored by Telenor People Division
Agile Project ManagementCorporate Rebels
MS Engineering ManagementUniversity of Management & Technology, Lahore · 2018–2020
BS Electrical Engineering (Telecommunications)COMSATS University Islamabad · 2012–2016 · Prime Minister’s National ICT Scholarship, fully funded

Capability

Tools & domains

Methodologies
Agile, Scrum, Waterfall, SDLC, RAID management, change control, PMO governance

Tools
Jira, Azure DevOps, MS Project, Asana, Miro, Coupa, Trello

Delivery domains
BSS platform delivery, systems integration, middleware delivery, digital transformation, distribution platforms, telecom IT, vendor management, CAPEX governance

Strengths
Stakeholder management, executive reporting, release readiness, cutover coordination, dependency management, risk and issue management

Languages
English (professional, C1), Urdu, Punjabi, Saraiki